Refund Policy

Thank you for shopping at Bronzeknights. Your satisfaction is our priority. Below are our clear guidelines for refunds and returns:

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Key Policies

1. Eligibility:

   • Non-Custom Items: Full refunds within 30 days of delivery if items are unused, undamaged, and in original packaging.

   • Custom Items: No refunds for personalized products (engravings, custom designs, LOGO-branded items).

2. Contact First:

   • Initiate returns by emailing support@bronzeknights.com within 30 days. Unauthorized returns will be rejected.

3. Non-Refundable Cases:

   • Buyer’s remorse, damaged/missing packaging, or items altered after delivery.

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Step-by-Step Process

1. Request Approval:

   • Email support@bronzeknights.com with:

     • Order number

     • Photos of the item(s)

     • Reason for return

   • We’ll respond with instructions within 24 hours.

2. Pack Securely:

   • Use the original box and protective materials.

   • Include all tags, certificates, and free gifts (if applicable).

3. Ship Back:

   • Use a tracked shipping service (costs borne by you).

   • Send to our approved return address only.

4. Refund Timeline:

   • Processed within 5 business days after receiving the item.

   • Refund issued to your original payment method (credit card/PayPal).

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Strict Exceptions

   No refunds if:

• Customized items (e.g., engraved names, bespoke designs).

• Products show signs of use, wear, or damage.

• Return requests are made after 30 days.

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Order Cancellations

• Within 24 Hours: Full refund.

• After 24 Hours: 15% handling fee deducted.

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Important Notes

• Original shipping fees are non-refundable.

• Fraud Prevention: We inspect all returns and reserve the right to deny refunds for misuse.

• Lost Returns: We are not responsible for packages lost in transit.

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Contact Us:
Email: support@bronzeknights.com
(Responses within 24 hours on business days)